London Borough of Hammersmith and Fulham’s Homecare Reablement Service has been rated ‘Outstanding’ overall by CQC.
The person-centred service received positive feedback from everyone involved in the circle of support, including healthcare professionals, service users and their families.
Since their last inspection the service has made a number of improvements, including implementing technology to support efficient scheduling of visits, improved communication with field-based staff and real-time information on service delivery.
Knowing more about how the service is performing supports reliability and offers reassurance to those relying on care. One Service User told the CQC “They never missed a visit or turned up later than I expected. I never had to worry that I would be left on my own without support.”
Staff have replaced timesheets with mobile phones that not only give them visit information and allow time spent with Service Users to be accurately recorded, but also enable the confidential sharing of information that can enhance the quality of care.
Michael Law, Community Independence Service Manager:
“Care is about people and we empower our staff to provide a responsive, caring service. This is underpinned by processes and systems that promote safe and effective delivery.”
Richard Snowden, Account Manager at CM, said:
“We would like to congratulate the team at LBHF’s Homecare Reablement Service on their outstanding rating. It has been a pleasure working with them and we are delighted our technology has helped support some of their service improvements.”
Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said:
“The London Borough of Hammersmith and Fulham should be proud of the HomeCare Reablement Service and its Outstanding rating. CQC were told of the high praise the service received from those using Reablement and their relatives.”