Carmarthenshire County Council choose CM’s CallConfirmLive! for care services

Date: 06th Sep 2018

The Council opted for CM’s CallConfirmLive! solution to modernise their reablement and residential care service and delivery. This announcement follows a competitive tendering process. Using CallConfirmLive! to plan and record care visits in real-time will identify over or under delivery, allowing the Council to be more responsive to changes in Service-User needs. 

Carmarthenshire will benefit from a fully electronic system, reducing the need for paper-based systems by providing Support Workers with the latest real time information securely via a mobile device, including Service Users’ key safe numbers and changes to schedules and rosters. The real time information shows hours worked replacing timesheets and associated checks.

Having seen the full suite of technologies available to them, the Council will also be using:

CMBI, CM’s advanced business intelligence tool. Developed to meet Councils’ management reporting needs to support the strategic direction of the Council’s care services. CMBI will provide dynamic and comprehensive management information on care delivery, performance indicators and cost modelling. 

Maxcare automatically generates the most efficient care schedule at ‘the click of a button’, based on the Council’s unique objectives and scoring preferences this tool will maximise contact hours by ensuring Support Workers guaranteed hours are fully utilised. 

Mileage Wizard module auto calculates mileage claims based on the most efficient route accurately for Support Workers; saving hours of administration.

InForm Assessment Tool, which allows the Council to create custom made forms which can then be completed by Support Workers using a web-enabled device electronically offline. These are stored and saved to be sent back for reporting.

Wellbeing platform allows the Council to record outcomes at the point of delivery. This provides more detailed information on the progress of a Service Users journey through the service. 

Jonathan Morgan, Head of Homes & Safer Communities said:

“We’re excited about the potential for CM’s technology to automate existing paper based-systems, empower Support Workers with real-time information on their mobile devices and ensure Service Users receive planned care.”

Maria Booth, CM’s Manager for Wales, said:

“We are delighted to be providing Carmarthenshire County Council with our technologies. By choosing our solutions, they will be empowered with all the management information they need about care delivery, performance indicators (including both quantitative and qualitative data) and cost modelling. 

Our technology will support the delivery of an efficient, quality, person-focused service. It will also improve the safety of Service Users by ensuring they are receiving the care as planned, plus improve safety of frontline Support Workers who are working on their own in the community.”

By adopting CallConfirmLive! Carmarthenshire County Council will have information to enable them to increase quality and create efficiencies across all of their In-house Domiciliary and Residential Care Services. 

CM will be attending Wales’s foremost social care event - The National Social Care Conference NSCC 2018, Royal Welsh College of Music & Drama, Cardiff. 12-13th September.

For more information about CM’s specialist care management and scheduling solutions, contact us on 0121 308 3010 or email 

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