Support
We operate a Helpdesk which deals with all
support queries. Our Helpdesk staff are friendly and knowledgeable,
and the majority of requests are dealt with swiftly. If they are
unable to resolve the issue, an escalation procedure will then pass
the issue over to a Technical Specialist, who may, if necessary,
enlist the support of our Technical Director.
Our customer support team are driven by the following
objectives:
- To meet and exceed our customers' expectations
- To treat our customers professionally, efficiently and with
courtesy at all times
- To assist our customers to gain maximum benefit from our
products and services
- To clearly state response and time to fix targets when
supporting our customers and improve on our ability to achieve
these
- To increase understanding of our customer's needs and
perceptions, through increasing contact and partnership
- To provide systems and services that meet market needs and the
requirements of our customers
Help desk telephone support provision is available between the
hours of 9am and 5pm from Monday to Friday (Public Holidays
excepted), and we guarantee a response within 4 hours during these
times.
To log a support request, please contact 
or telephone
0121 308 9610.