Project Management

CM2000 provide customers with a dedicated PRINCE II qualified Project Manager throughout the entire life cycle of system implementation. The Prince2 methodology, briefly described below, ensures the implementation timescales are met for each phase of this project.

Typically the process will begin with a pre-implementation meeting with the customer to identify objectives. Once objectives have been identified, a Project Initiation Document (PID) will be drawn up to cover the scope, timescales, budget, risk and communication issues. Once the PID is signed off, each element of the project will be delivered using stage management, until all elements have been completed and delivered.

The PID would identify the project team's roles and responsibility for both supplier and customer. CM2000 also supply a detailed implementation plan once the PID has been agreed. The implementation plan is then reviewed at regular project management meetings during the course of an implementation project.

CM2000 ensures the continued smooth running of CallConfirmLive! post-implementation, through regular account management meetings (the frequency of which will depend on the needs of the customer and any issues that arise). CM2000 also organise regular customer user forums during the course of a contract in order to encourage feedback on service levels and system performance and to ensure the system is continually developed to meet customer needs.

The CM2000 Project Management Team has completed over 18 local authority projects and numerous independent Provider implementations. Several of the local authority projects have involved complex integration with existing client index systems, including Anite SWIFT.