Implementation & Training

CM2000 provides customers with a dedicated PRINCE II qualified project manager and trainer throughout the implementation process.

A Project Initiation Document is drawn up to cover scope, timescales, budget, risk and communication issues so everyone involved is clear about what has to be achieved and can benchmark progress. 

CM2000 provides onsite training to fully support the implementation process. Training is delivered on a train-the-trainer basis allowing customers to cascade training down through the organisation and become self-sufficient in fulfilling long-term training needs. Courses are designed to ensure all users of the system have the skills and knowledge they need to work effectively.

Once the system has gone live the CM2000 trainer will return to give more advanced training to 'super users' who will be reconciling data and producing reports.

Bespoke training can be purchased as needed. In addition CM2000 runs regular New User and Advanced User training at the company's offices in Sutton Coldfield. To discuss and arrange training call our Helpdesk on 0121 308 9610.

"Implementing CallConfirmLive! has gone very smoothly. CM2000 has put a lot of effort into working with our providers."

Devon County Council

"The training approach is simple and one of the main benefits I can see is the speed with which the system can be set up and training to staff delivered."

Gateshead Council