Unanswered Monitoring (AURA) / Answered Monitoring

CallConfirmLive! offers unique flexibility by providing a comprehensive range of data capture options.

The majority of CM2000's customers capture visit data using either:

• an unanswered telephone call featuring CM2000's Patented, AURA (Advanced Unanswered Ringback Application) technology made from the Service Users landline telephone / mobile telephone
• an 'answered ring-back' call from any telephone.

In both cases the system:

• provides a variety of features, which can be combined in different ways to satisfy most customer requirements
• ensures the Service User does not incure any telephone call charges.

Unanswered Monitoring featuring AURA

When a Care Worker arrives at the Service Users' home they dial their own dedicated 0800 number for the CM2000 Call Processing Centre, let the phone ring twice and hang up. Using Caller Line Identification (CLI) to identify the Service User and the unique 0800 number to identify the Care Worker, the system logs the date and time the call was made and matches this to the roster / schedule of care. The roster can either be stored and managed within CallConfirmLive's integrated scheduling facility or in any leading rostering application. CM2000's patented AURA technology instantly calls the phone the Care Worker has used, allowing the phone to ring twice, in order to confirm the visit has been successfully logged. At the conclusion of the visit this procedure is repeated by the Care Worker.

Unlike unanswered monitoring systems provided by other suppliers, the patented AURA system automatically and unambiguously identifies both the Carer and the Service User from an unanswered call. AURA can confirm the visit has been logged with an instant ring back, giving the benefits of an answered call with the cost effectiveness of an unanswered call.

AURA is a unique departure from standard answered and unanswered call monitoring options, fully utilising the capabilities of the latest telephone technology.

Answered Monitoring featuring an Answered Call-Back

Where the Service Users landline is not available for whatever reason or where additional information about a visit needs to be recorded an answered call-back from any mobile phone or retrospectively from any landline telephone can be used to record visit information. In the case of an answered call-back, the Care Worker will dial their unique 0800 number and let the phone ring twice before hanging up. The system will then immediately ring the phone the Care Worker has used and let it ring until the Care Worker answers the call. They will then be prompted via the systems answered call-back menu to enter the visit details including the Service Users Identity using a unique pin number and any activity codes required.

Answered Monitoring may be used to complement AURA and is particularly useful where the Service User does not have a telephone or the Carer needs to retrospectively log other activities, such as Shopping trips, that do not take place at the Service User's home.