Alerts
CallConfirmLive! offers a sophisticated alert
system designed to safeguard vulnerable service users and lone
workers by sending early warning of potential issues. Alerts can be
raised via telephone, mobile, SMS text message or email, and can
also be configured to pop-up on-screen during office hours. The
system is capable of sending multiple alerts via multiple methods
and to multiple recipients if desired. In addition, the system can
cascade the alert if the first recipient is unavailable.
The system features four types of fully customisable
alerts.
ClientSafe Alerts
ClientSafe Alerts are used where the Service User could be at risk
if the visit is not made at the scheduled time. The alert is
triggered if a Care Worker has not arrived at the Service User's
home after a pre-determined period (e.g. 15 minutes). The alert
threshold can be configured by Service User or individual
visit.
StaffSafe Alerts
StaffSafe Alerts are used where the Care Worker is potentially at
risk from the Service Users. The alert is triggered if the Care
Worker has remained at the visit for longer than a pre-determined
period (e.g. scheduled time plus 30 minutes).
Home Safe Alerts
Home Safe Alerts are used to ensure a Care Worker's safe
return at the end of a shift. The Care Worker logs the start and
end time of their shift from their home telephone. If the Care
Worker does not log the end time of the shift within a predefined
time an alert is generated. The alert will contain details of the
Care Worker's last location and time they last logged a visit on
the system.
Panic Alert
The Panic Alert is provided to give Care Workers a quick, discreet
way of summoning help. It is a dedicated number that can be
programmed into Care Worker's mobile phones as a Speed-Dial. Should
the Care Worker need assistance, they simply dial the number and
let it ring twice. An automated call is immediately raised to their
on-call staff who can respond as appropriate.
For more information give us a call today on 0121 308 3010 or
contact
us by email.