Alerts

CallConfirmLive! offers users a sophisticated alert system that gives early warning to managers of potential issues. Alerts can be raised via telephone, mobile, SMS text message or email, and can also be configured to popup on-screen during office hours. The system is capable of sending multiple alerts via multiple methods and to multiple recipients if desired. Alternatively the system can cascade the alert if the first recipient is unavailable.

The system features four types of fully customisable alerts.

ClientSafe Alerts
ClientSafe Alerts are used where the client could be at risk if the visit is not made at the scheduled time. The alert is triggered if a care worker has not arrived at the client's home after a pre-determined period (e.g. 15 minutes). The alert threshold can be configured by client or individual visit.

StaffSafe Alerts
StaffSafe Alerts are used where the care worker is potentially at risk from the client. The alert is triggered if the care worker has remained at the visit for longer than a pre-determined period (e.g. scheduled time plus 30 minutes).

Home Safe Alerts
Home Safe Alerts are used to ensure a Care Workers safe return at the end of a shift. The Care Worker logs the start and end time of their shift from their home telephone. If the Care Worker does not log the end time of the shift within a predefined time an alert is generated. The alert will contain details of the Care Worker's last location and time they last logged a visit on the system.

Panic Alert
The Panic Alert is provided to give care workers a quick, discreet way of summoning help. It is a dedicated number that can be programmed into care worker's mobile phones as a Speed-Dial. Should the care worker need assistance, they simply dial the number and let it ring twice. An automated call is immediately raised to their on-call staff who can respond as appropriate.