CallConfirmLive! Monitoring
CallConfirmLive! is a fully hosted, Web
enabled electronic monitoring solution providing accurate,
real-time care visit data via the internet, 24 hours a day, 365
days a year. CallConfirmLive! does away with paper time sheets and
allows customers to electronically log, analyse and report on home
care delivery, ensuring a cost effective and quality assured home
care service.
Using the CallConfirmLive! Visits screen, it is possible to see
at-a-glance how a home care service is performing and to become
immediately aware of any potential failings. Office staff know the
real-time whereabouts of their Care Workers and can take proactive
action should visits start to be delivered late, or should a visit
be missed. The system provides instant alerts for
missed or late calls together with a comprehensive range of
performance related reports.
CM2000 has monitored in excess of 150 million calls and
currently has over 48,000 Care Workers and 74,000 Service
Users utilising the system daily.
CallConfirmLive! offers a range of data capture options
including CM2000's patented unanswered AURA
technology. We also offer answered callback,
Box 10 and digital pens to ensure we can
meet the needs of all Providers and Service Users including those
without landline telephones and situations where visit feedback is
required. Our latest range of Mobile Workforce Monitoring Solutions
include Advanced RFID and QR Code.
CallConfirmLive! is one of the most comprehensive, cost
effective and innovative electronic monitoring solutions designed
specifically for the homecare sector and holds the Queen's Award
for Enterprise and Innovation. The system is highly configurable
and additional features can be easily added to meet specific
requirements. CallConfirmLive! can interface with all
major Council care management and finance systems as well as major
scheduling/rostering systems. Implementation is
professionally managed by PRINCE II practitioners and we operate a
helpdesk providing comprehensive telephone support.
CallConfirmLive! offers total peace of mind with offsite data
storage / management, daily data backup and comprehensive business
continuity facilities and procedures. CM2000 is accredited to
BS25999 for business continuity, providing independent validation
that we have best practice procedures in place to ensure our
resilience to any form or level of disruption.
To find out how CallConfirmLive! can save you money and improve
efficiency call us today on 0121 308 3010 or email
us.