How can we help you?

If you are receiving care, or trusting others to provide care for a loved one, you want the reassurance that everything is running smoothly.

CallConfirmLive! electronic monitoring allows for transparency of care delivery and offers optional services to enable you to access data to ensure the actual care provided matches what was expected.      

Depending which of our monitoring solutions are being used, it is likely that when the Care Worker arrives and leaves they will make a quick freephone call to the CallConfirmLive! processing centre. This is a free call and will never cost you anything.

If your care is being arranged by the Council or a Provider they can use the ClientSafe feature to alert them if a visit has been missed or is running late.

Our Service User Portal is an innovative online service, easily accessible from any pc, laptop or windows mobile device with internet access. The Portal provides real-time information about planned, current and completed home care visits.    

To find out more about our Service User Portal and other services give us a call on 0121 308 3010.