How can we help you?

In an increasingly competitive market, where the demands from Council customers are increasing, Owner Managers need to demonstrate quality, transparency of service and at the same time achieve business efficiencies.

CallConfirmLive! Monitoring provides real-time data on care provision enabling you to demonstrate independently verified information on service levels. 

The system offers an easy way to manage your remote workforce. Available 24/7/365 - you can see at a glance how your service is performing in real time.  Staff can see where Care Workers are and take action if visits are running late.

The system offers key safeguarding features with alerts for lone workers and to protect Service Users if visits are missed. There is also a comprehensive range of messaging tools providing easy, low cost methods of contacting Care Workers in the field.

Electronic monitoring significantly reduces timesheet and invoice administration which should mean less queries and quicker payment from the Council. 

Further efficiencies can be achieved by using our 'best match' scheduling to ensure the most appropriate Care Worker is assigned to each visit. 

With the Care Services Delivery Programme (CSED) identifying monitoring as a vital tool for Councils to achieve Gershon efficiencies, there has been a significant increase in the number adopting systems. By proactively embracing electronic monitoring, Providers can demonstrate their willingness to work with customers to improve service standards and reporting. 

We already work over 400 Providers. Take a look at our case studies to find out more or give us a call on 0121 308 3010.