During the autumn period, CM2000 hosted a series of road shows
throughout country. These one day events were aimed at helping
councils address the radical change demanded by the personalisation
agenda and featured contributions from The London Borough of
Havering Transformation Team, CSED and ESPO.
Delegates attending the events were introduced to the benefits
of using CM2000's CallConfirmLive! electronic monitoring solution
to drive service quality improvements, efficiency gains and
customer satisfaction in a transformed market place. CM2000
introduced their new commissioning tools including on-line
brokerage and resource directory options, designed to assist
councils meeting their obligations under Self Directed Support and
Individual Budgets.
CM2000 were pleased to have CSED's Nathan Downing at the event
and he addressed how to develop a business case for monitoring,
identifying key drivers, anticipated business benefits, and the
most appropriate model for introducing monitoring to both in-house
and external providers.
Mark Thomas Commercial Director comments:
"The events were designed to provide a forum for Councils to
explore their thinking and plans for procuring Electronic
Monitoring within the context of personalisation and the 2011
Personal Budgets targets. CM2000 has been working with a range
Councils, notably London Borough of Havering, to develop a
personalisation toolkit which includes TDM Visa payment cards for
Service Users, a brokerage solution for councils and their
providers, and resource directory for service users and their
families which will allow services to be booked and paid for
on-line".
Over 50 different councils attended the events and due to the
overwhelming success, we will be holding further road shows in the
spring.