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Innovative practice in Provider assessment and market shaping

Healthcare technology specialist, CM2000, have worked with ADASS East to develop a unique Provider assessment and market shaping tool to meet their duty under the Care Act.

PAMMS (Provider Assessment & Market Management Solution) empowers Councils with data to help them ensure their care and support services are safe, of high quality and meet the needs of local people.

PAMMS brings together quality assessment data with information from other sources to help identify risks and ultimately deliver a single real-time view of regional care provision, quality and capacity across regulated and non-regulated services.

ADASS East built assessment methodology around a common set of regional standards under a single contract. This has allowed them to report on and benchmark service provision, both within localities as well as across the region. It has been tried and tested over the past three years and is proven to deliver results.

Before ADASS East started working with CM2000, assessment information was collected manually and kept on spreadsheets. The development of PAMMS has transformed the East Region’s approach to assessment and market managing. It is already bringing together data from the CQC, the 11 regional Councils within ADASS East, 2000 Providers and 20,000 Service Users.

Guy Pettengell, Regional Strategic Procurement Manager says “PAMMS will help us produce real-time data on trends, deliver genuine benchmarking as well as monitor our services more effectively in the support of better commissioning and market oversight.”

Mark Thomas, Managing Director of CM2000 has worked closely with Guy on the project. He says “PAMMS is now available and fully customisable for other Local Authorities. It can be used regardless of what other systems Councils have in place. Where CM2000’s CallConfirmLive! is used, the PAMMS data can be supplemented with quality indicators captured from real-time service delivery monitoring including reliability, continuity, timeliness and visit durations.” 

For further information on the contribution PAMMS can make to managing care and support services contact CM2000 on 0121 308 3010 or email

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