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More Councils choose CM2000’s technology solutions to support social care delivery


2017 has seen 12 more Councils join over 75 across the UK who use CM2000’s CallConfirmLive! technology solutions to help improve efficiency, quality and transparency of adult social care.

CM2000 have almost 20 years’ experience working with Councils to improve the visibility of externally delivered care, as well as offering integrated scheduling and monitoring for inhouse services. Real-time care delivery data informs office staff if visits are running late or missed, allowing action to be taken where necessary. Care Workers benefit from a number of safety features, including the ability to raise an alarm if they are in danger. There’s also comprehensive management information which allows Councils to measure performance and plan for the future.   

Inhouse services across the country have dramatically reduced the time taken to roster visits, identified untapped capacity, reduced travel time, improved workforce communication and eradicated missed visits since implementing CallConfirmLive!.

When it comes to managing externally contracted care services, CM2000’s unique Finance Manager arbitration tool automates the external Provider invoicing process, based on actual care delivered and using the Council’s business rules for payment. A recent sample of 14 Councils using Finance Manager showed average annual savings of 26% compared to commissioned costs.

Mark Thomas, Managing Director at CM2000 said “The 2017 ADASS Budget Survey highlighted the continued pressure that Councils are under. CallConfirmLive! delivers efficiencies that are becoming essential for maintaining service levels, whilst at the same time bringing transparency and quality benefits.”  

Whilst it’s easy to recognise the benefits scheduling and monitoring technology can bring, in reality it can sometimes be difficult to find the time and resources to present a business case and move the concept forward.

CM2000 is part of HAS Technology Group, which has prepared business case templates to help Councils bring together all the information they need for decision making.

For more information about CM2000’s specialist workforce management solutions for health and social care, or to request copies of the business case materials, call us on 0121 308 3010 or email enquiries@cm2000.co.uk 


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